Please allow up to 2 to 3 weeks for your refund or exchange to process. Return, your item will be inspected, and exchanges, credits or refunds will be issued for the purchase Refunds or exchanges for returns will be processed when the item has been received in our warehouse.
If you wish to make a return or an exchange please indicate the following: tell us the reason why, and.Complete the required information on the Return/Exchange Form, located on the back of the original.
#Zgallery returns how to#
How to make a non-Furniture return or exchange We cannot accept returns on any merchandise with prices ending $.X7 as these products are final saleĬlearance items.
Z Gallerie reserves the right to refuse returns or exchanges that are not inĪs-new condition due to damage or misuse by the customer. Original direct ship art is not returnable. Delivery and oversize fees are non-refundable. Sale merchandise can be exchanged or refunded within 30 days of purchase date. When accompanied by the original receipt or gift receipt and in its original packaging, regularly priced & This charge is listed on the item page and is in addition to regular delivery and processing charges.Ĭompleted orders held by Z Gallerie for more than 30 days are subject to a $75 monthly storage fee.Ĭompleted orders not picked up after ninety days are considered abandoned and will be resold. Items such as Furniture, Rugs, Mirrors and Art are in most cases large and heavy and oversize charges canĪpply. Please be conscious of passages that could causeĭelivery issues (e.g., stairwells, hallways, doorways, elevators, etc.). In addition, exposure to light and temperature changes can affect the condition of yourĬustomers are responsible for their space limitations. Delivery fees are non-refundable.ĭue to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary Items before signing the delivery acknowledgment form. It is the customer's responsibility to inspect all
#Zgallery returns full#
Unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetaryĭelivery services are available within the United States and internationally through International Checkout.Īll merchandise must be paid in full prior to delivery. Z Gallerie does its best to assure merchandise arrives within the quoted delivery time frame. All claims must be made within 7 days of receipt. So that we can help resolve your issue, we may ask for photos to determine the best course ofĪction (e.g. In the unlikely event your Stock or Custom furniture piece arrives eitherĭamaged or defective, please contact customer service immediately at orĤ24.999.4626. Vendor ship times vary, your sales associate has only provided you Custom Furniture and ArtĬustom Furniture and Custom Art is manufactured especially for you, which is why we do not acceptĬancellations, exchanges, or returns. That are not in as-new condition due to damage or misuse by the customer.įor further information on our furniture return policy on Curbside, Local, and Freight deliveries please callġ.424.999.4627 or 1.424.999.4626 and speak to one of our Sales Specialists or Customer Service Z Gallerie reserves the right to refuse returns or exchanges of items We will ask for photos to determine the best course of action. If an item arrives with a manufacturing defect or damage caused in transit contact Customer ServiceĪttempt to repair the defect or damage. Receipt, and a 25% restocking fee will be charged on all furniture returns. Stocked Furniture can be returned or exchanged within 30 days of To arrange a return or exchange for aįurniture item please call 1.424.999.4626. Z Gallerie reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.įurniture cannot be returned to any Z Gallerie store location. When accompanied by the original or gift receipt and in its original packaging regularly priced and sale merchandise can be exchanged or refunded within 30 days of receipt.
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